The Role of Customer Engineering Services in Robot Maintenance
In the era of high-speed automation, the cost of a single hour of downtime can reach staggering figures—averaging $5,400 per minute for automotive manufacturers or roughly $324,000 per hour [1]. To mitigate these risks, the robotics industry has shifted away from simple “break-fix” models toward comprehensive Customer Engineering Services (CES). Customer Engineering Services represent the […]
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